Contact us by email at firstname.lastname@example.org
By phone at 01953 454976
By mail at
Aldridge Crafts and Champagne Moments
Frequently Asked Questions
I've shopped with your before but I cannot get logged into your new website.
Our new shop has had our customer accounts transferred so your original email and password should be active, however if you are experiencing any difficulties, please contact us by phone or email and we can offer assistance.
What happens if an item I order is out of stock?
We stock thousands of products and many of them are available via this website. We try our best to keep stock levels of our online products accurate, but occasionally an item's stock level can be wrong, most likely if the item has just been sold in our retail shop. If you order a product that is out of stock we will contact you by the email on your account or by telephone as soon as possible. We will either dispatch your order and follow on the product in a short time, give you the choice to backorder the item or be refunded, or refund that particular item. Whatever option is followed we will always contact you either by email or by phone. You can choose to cancel a backordered item at any time.
I would like to order an item that is out of stock on your website - is this possible?
It may well be!... just drop us an email or a phone call and we can advise if we are expecting new stock to be delivered.
I am a local customer and I would like to collect my order from the shop and not pay postage - is this possible?
Yes. Simply select the collect option at checkout. Your order will be available for collection after 10am the following day. If you would like to collect on the day, simply give us a call and we'll arrange a collection time.
Where are you located?
We are based from our shop in Attleborough, Norfolk in the UK - Aldridge Crafts and Champagne Moments.
I've seen you at local events - are you available for demonstrations and talks at other events?
Yes! We regularly attend events with our mobile shop, but we can also offer talks to social groups (eg WI) or run workshops at your groups too. Contact us to discuss what you would like!
I've bought a product - but I'm not sure how to use it - can you help?
Yes - we are run by crafters - so if in doubt, contact us (us being Jane and Sarah) and we can talk you through how to use your products. Alternatively, if you are a local customer, pop in and see us in the shop and we will be happy to give you a demonstration!
I'm trying to locate a product, but you don't seem to stock it - can you stock a product on request?
We will do our best to stock products on request. Contact us and if we can stock it, we'll let you know. We want our shop to be good for you... so if we're not stocking what you want - let us know!
Got a question and it's not listed here?...
then just give us a ring on 01953 454976
or email us at email@example.com
Proprietor Jane Aldridge. Trading as Aldridge Crafts and previously Jane Aldridge Handmade Cards