Delivery & Returns
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.
When you get to the checkout screen after adding products to your basket, you will need to select the country of delivery and then select the appropriate postage option you require. You will always be able to see this charge before submitting your order. Current postage and packaging charges are £2.50 for 2nd class*. We reserve the right to amend these charges without notice. Overseas customers can contact us prior to placing your order to verify postage costs. We charge a minimum of £4.00 postage for EU or Rest of the World deliveries, however we charge the full cost of postage, so if you parcel will cost more than £4.00 to post, we will send you a paypal invoice for the remaining balance, which must be paid before the parcel can be dispatched. Please note that we will used tracked postage to some destinations or for high value orders. Contact us for a quote before ordering if you prefer. We will allow a minimum of 2 working days for you to pay the outstanding balance otherwise we will cancel the order and refund the full amount paid. Please note that payment for overseas orders is only accepted via Paypal only. We are unable to accept checks(cheques)/payment over the phone or any other methods of payment from our customers outside of the UK.
Collect in store
If you wish to collect your order in store rather than it being posted, please just call us on 01953 454976 or email us at firstname.lastname@example.org after ordering to let us know. We will refund any postage costs back to you. Please allow 24 hours for your order to be picked and packed ready for collection.
*There are occasional item in store that are large/heavy/bulky items for dispatch which will incur additional postage charges. These products will have a clear indication within the product description so that you are clear it will incur additional charges. If you pay by paypal, we will invoice you with the additional postage rate due, other methods of payment will be contacted by email to advise.
All delivery timescales are subject to product availability. Small parcels may be delivered via Royal Mail. Delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Aldridge Crafts will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Aldridge Crafts shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Aldridge Crafts shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Aldridge Crafts then you have 14 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. Please contact us by email if you wish to return and item prior to dispatching it to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this as soon as possible and you will be offered the opportunity of a refund for that item instead of a replacement if preferred.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. If an item is being returned for any other reason, the customer will be responsible for covering any postage costs and these will not be refunded.
Please post returns to the following address:
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Aldridge Crafts website, or by phoning us on 01953 454976.
Orders taken before 2pm will usually be processed and sent for delivery by 5pm the next day unless otherwise notified (usually on the day of order where possible), but please allow for two working days from order to dispatch (if you need an item urgently, please let us know and we will do our best to get your order dispatched urgently). We are occasionally unable to get out of the shop to post our parcels if we are running an in-store workshop or event or subject to late closing due to customers being in attendance which means it will be sent the next working day.