Delivery & Returns
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.
NOTE: We are currently only shipping to UK addresses. Overseas customers are welcome to contact us to enquire about ordering and shipping.
Current postage and packaging charges are £3.25 for 2nd class*. We reserve the right to amend these charges without notice. Please note that we will used tracked postage to some destinations or for high value orders. We are unable to accept checks(cheques)/payment over the phone or any other methods of payment from our customers outside of the UK.
If you are local to Harleston and wish to arrange to collect your order, please email or phone us to make such an arrangement.
Bulk Item postage
*There are occasional item in store that are large/heavy/bulky items for dispatch which will incur additional postage charges. These products will have a clear indication within the product description so that you are clear it will incur additional charges. If you pay by paypal, we will invoice you with the additional postage rate due, other methods of payment will be contacted by email to advise. Our larger original artwork will be invoiced at the cost of postage, which we will liaise with you prior to dispatch.
All delivery timescales are subject to product availability. 95% of our parcels are dispatched via Royal Mail 2nd Class postage. We are then subject to Royal Mail's delivery timescales. We cannot consider a parcel lost until at least 10 working days have passed from the date of dispatch.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Aldridge Crafts will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way and occasionally where stock within one order is stored at different sales sites, you may receive your order in more than one parcel. Some of our items are also shipped directly from our supplier - which is always indicated in the product description.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Aldridge Crafts shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Aldridge Crafts shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. We cannot be held responsible for delays in delivery due to postal strikes.
If you need to return a product purchased from Aldridge Crafts then you have 14 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. Please contact us by email if you wish to return and item prior to dispatching it to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this as soon as possible and you will be offered the opportunity of a refund for that item instead of a replacement if preferred.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. If an item is being returned for any other reason, the customer will be responsible for covering any postage costs and these will not be refunded.
Please post returns to the following address:
3 Briar Road
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Aldridge Crafts website, or by emailing us at email@example.com
Where possible we will pack and dispatch your order on the next working day. We post parcels as soon as we can, but we are sometimes not able to get to the post office daily. In such an occasion your parcel is posted at the earliest possible opportunity. If you require an item urgently, please email us on the address above to let us know and we will do our best to get it to you urgently.