Frequently Asked Questions
What happens if an item I order is out of stock?
We stock thousands of products and many of them are available via this website. We try our best to keep stock levels of our online products accurate, but occasionally an item's stock level can be wrong, most likely if the item has just been sold in one of the other outlets at which we sell our stock. If you order a product that is out of stock and we know more stock is due in within a few days, we will automatically put it on back order and send that item on when back in stock. If there is a delay or we cannot get the item back in stock, for small value items such as beads and charms we will put in a substitute or more of another item you have ordered, or contact you if it is a larger item. You can of course request to be refunded for the missing item if the alternative is not suitable for you.
My order has not arrived, what shall I do?
Our orders are dispatched via Royal Mail 2nd class service, high value orders are tracked. 90% of our orders arrive within a few days, on the odd occasion an order may take anything up to 10 days to arrive. We are unable to declare your order lost and issue any replacement or refund until 10 working days have passed until dispatched. We have sent 1000s of overs for over a decade and it is very rare a parcel does not arrive, please be reassured it will be with you.
I would like to order an item that is out of stock on your website - is this possible?
It may well be!... just drop us an email and we can advise if we are expecting new stock to be delivered.
I am a local customer and I would like to collect my order and not pay postage - is this possible?
We are based in Harleston Norfolk, and it can sometimes be possible to collect the order in person. Please contact us by email and we can make the necessary arrangements.
Where are you located?
We are based in Harleston, Norfolk in the UK - Aldridge Crafts and Gifts. We hold a small amount of stock at The Exchange Vintage and Antiques in Harleston and you can arrange to collect your order there by emailing us. We are primarily an online only business and unfortunately you cannot visit us to view all our stock.
I've seen you at local events - are you available for demonstrations and talks at other events?
Yes! We regularly attend events with our mobile shop, but we can also offer talks to social groups (eg WI) or run workshops at your groups too. Contact us to discuss what you would like!
I've bought a product - but I'm not sure how to use it - can you help?
Yes - we are run by a crafter, artist and calligrapher! - so if in doubt, contact me (Jane Aldridge) and we can talk you through how to use your products.
I'm trying to locate a product, but you don't seem to stock it - can you stock a product on request?
We will do our best to stock products on request. Contact us and if we can stock it, we'll let you know. We want our shop to be good for you... so if we're not stocking what you want - let us know!
Got a question and it's not listed here?... then just email us at firstname.lastname@example.org
Aldridge Crafts Loyalty Scheme
Updated scheme information as from May 2012
We appreciate your loyalty! Our website (www.aldridgecrafts.co.uk) will automatically issue and process loyalty points. For every £1 spend (in accordance with our terms and conditions below) you will achieve one loyalty point with a value of £0.05. Your points will only stay active for 24 months - so if you haven't ordered within that time, your point balance will be put to zero. If you also shop with us face-to-face, we will update your online points value manually - provided that you make us aware that you have an online account at the point of purchase. You cannot spend any loyalty points online until you have acquired 200 points (the equivalent of 40 points on our paperbased card). The online scheme is equivalent to our in store scheme in monetary return.
Loyalty Points scheme for face-to-face customers:
Don't always shop online? - then our face-to-face customer can join our loyalty scheme too!. You receive one point for every £5 spent on crafting supplies. You will be issued with a points card. Once you have accrued 40 loyalty points you will receive a £10 refund on your shop. Sorry be we are no longer able to keep records of points on your behalf, so keep your card safe as we cannot reissue lost points! If you shop online too, just alert us at the time of your transaction and we can update your online profile with your points (or your card). If you visit us at a show please make sure you ask for your loyalty points! Please note that we can only add points to your card at the time of purchase, or by authorised receipt if you have forgotton your cards. We are not able to replace missing points from credit card receipts or memory!
Terms and Conditions (The small print!)
- 40 points may be redeemed for £10 worth of crafts supplies goods at retail price for face-to-face customers. Online customers will be able to process their discount via the website once 200 points are achieved.
- £5 must be spent in one transaction and cannot be accrued over multiple transactions and can be achieved via on-line purchases and face-to-face purchases and does not include any P&P charges.
- Points cannot be redeemed for cash payment.
- Points are not available for workshop fees, club fees, handmade cards, handmade jewellery or gift vouchers, postage costs or certain sale items (which will be identified) or for redeeming your loyalty point vouchers.
- We reserve the right to amend or discontinue the loyalty scheme at any point without compensation for points accrued.
Please note that all cards and points issued under the previous company name of Jane Aldridge Handmade Cards continue to be valid for Aldridge Crafts and can also be redeemed at Aldridge Crafts for crafting supplies or gifts.
If you have any questions about our loyalty scheme, just ask us and we'll be happy to answer your queries!